Terms of Use

Last updated: August 23, 2026

These Terms of Use govern access to and use of the ORLOGOS platform ("Platform"), operated by ORLOGOS LLC, a software-as-a-service (SaaS) product that connects an organization's WhatsApp Business number to AI-assisted automated support and a conversation dashboard (CRM). By creating an account or using the Platform, you agree to these terms.

1. Who may use the Platform

The Platform is intended for businesses, organizations, and professionals over 18 years old who wish to use Meta's WhatsApp Business Platform to communicate with their own contacts. By signing up, you represent that you have authority to link the WhatsApp Business number of the organization you represent.

2. The account and the WhatsApp number

• Connecting your WhatsApp Business number is done through Meta's official integration flow (Embedded Signup / WhatsApp Business Platform). You retain ownership of your number and your business account with Meta.
• You are responsible for keeping your access credentials confidential and for all activity carried out on your account.
• You are responsible for the content sent to your contacts through the Platform, including compliance with Meta/WhatsApp's commercial messaging and service-window policies.

3. Use of artificial intelligence

The Platform may generate automated replies with the support of artificial intelligence models, based on the information and instructions you provide (FAQs, policies, business tone of voice). AI-generated replies may contain inaccuracies; you are responsible for reviewing and adjusting the training instructions and for overseeing the support offered to your contacts.

4. Plans and billing

Access to the Platform may be subject to a paid subscription, according to the plan contracted at the time of subscription. Prices, limits, and conditions of each plan are disclosed before purchase. Non-payment may result in suspension or termination of access to the Platform.

5. Acceptable use

By using the Platform, you agree not to:

• Send unsolicited messages (spam) or violate Meta/WhatsApp's commercial messaging policies;
• Use the Platform for illegal, fraudulent, abusive, discriminatory content, or content that infringes on third-party rights;
• Attempt to access data belonging to other client organizations or bypass security and isolation mechanisms between accounts;
• Reverse-engineer, copy, or resell the Platform without authorization.

Violations may result in account suspension or termination, without prejudice to other applicable remedies.

6. Data and privacy

The processing of personal data on the Platform is described in our Privacy Policy, which forms an integral part of these Terms.

7. Service availability

We make reasonable efforts to keep the Platform available, but we do not guarantee uninterrupted or error-free operation. Scheduled or emergency maintenance may cause temporary unavailability. The Platform also depends on the availability and policies of Meta's WhatsApp Business Platform infrastructure, over which we have no control.

8. Relationship with Meta

ORLOGOS is a technology solution built on top of the WhatsApp Business Platform, provided by Meta. Use of the Platform is also subject to Meta's own terms and policies for the WhatsApp Business Platform. ORLOGOS does not guarantee approval, continued operation, or freedom from suspension of accounts by Meta — those decisions rest solely with Meta, under its own policies.

9. Limitation of liability

To the maximum extent permitted by law, ORLOGOS will not be liable for indirect, incidental, or consequential damages arising from use of the Platform, including losses related to Meta's decisions about WhatsApp Business accounts, third-party unavailability, or misuse of the Platform by third parties.

10. Termination

You may close your account at any time. We may suspend or terminate accounts that violate these Terms, with notice when reasonably possible. After termination, data handling follows what is described in the Privacy Policy and the Data Deletion page.

11. Changes to these Terms

We may update these Terms periodically. The date at the top of this page indicates the version in effect. Continued use of the Platform after an update constitutes acceptance of the new terms.

12. Contact

Questions about these Terms may be sent to [email protected].